Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to our platform! To ensure a safe, professional, and positive experience for both customers (users) and service providers, we have established the following guidelines. By using our platform, you agree to abide by these rules to help create a trustworthy and successful community.

1. Guidelines for Customers (Users)

Creating and Managing Job Posts

✅ Provide clear, accurate details about the job you need done, including budget, timeline, and expectations.

✅ Be responsive—answer questions from service providers promptly.

✅ Only post genuine job requests—spam, misleading, or unrealistic listings are prohibited.

Choosing and Communicating with Service Providers

✅ Review profiles, ratings, and past work before hiring.

✅ Ask questions and agree on details (scope, price, deadlines) before confirming a job.

✅ Keep all communication on the platform for security and support purposes.

✅ Be respectful and professional in all interactions.

Payments and Transactions

✅ Agree on payment terms upfront—whether fixed price, hourly rate, or staged payments.

✅ Only make payments through secure methods (if applicable) and avoid unverified third-party transactions.

✅ Never pay the full amount upfront unless agreed upon with the provider.

Cancellations, Disputes, and Reviews

✅ If you need to cancel a job, inform the provider as early as possible.

✅ In case of a dispute, try to resolve it directly before involving support.

✅ Leave an honest review to help other customers make informed decisions.

🚫 What’s Not Allowed for Customers?

❌ Posting fake or misleading jobs.

❌ Offering payments outside of the agreed terms.

❌ Using the platform to solicit services unrelated to the categories offered.

❌ Discriminatory or offensive behaviour towards providers.

2. Guidelines for Service Providers

Creating a Professional Profile

✅ Use a real profile picture or business logo.

✅ Provide detailed descriptions of the services you offer.

✅ If applicable, upload qualifications, licenses, or portfolio work to build credibility.

Responding to Job Requests

✅ Only apply for jobs that match your skills and expertise.

✅ Respond promptly and professionally to customer inquiries.

✅ Clearly communicate pricing, timelines, and expectations before starting work.

Providing High-Quality Service

✅ Deliver work as promised and on time.

✅ Be transparent about what is included in your service.

✅ Maintain professional conduct and clear communication with customers.

Payments and Cancellations

✅ Agree on payment terms before starting a job.

✅ Provide invoices or receipts when necessary.

✅ If a job cannot be completed, communicate immediately to arrange a fair solution.

Building Trust and Reputation

✅ Encourage customers to leave honest reviews after a job is completed.

✅ Address any negative feedback professionally—resolve concerns rather than ignoring them.

✅ Keep your profile updated with new skills, services, and availability.

🚫 What’s Not Allowed for Service Providers?

❌ Accepting jobs you’re not qualified for or failing to complete work as agreed.

❌ Spamming customers with unsolicited messages.

❌ Requesting payments outside of agreed terms.

❌ Fake reviews, misleading service descriptions, or unprofessional conduct.

3. Community Standards for All Users

✅ Respect each other—keep communication professional and courteous.

✅ Follow legal and ethical business practices—misleading, fraudulent, or illegal activities will not be tolerated.

✅ Keep the platform safe—report any suspicious activity, abuse, or policy violations.

🚨 Reporting Issues: If you experience any violations of these guidelines, please contact [support@email.com].

4. Consequences of Violating Guidelines

Failure to follow these guidelines may result in:

⚠ Warnings or temporary restrictions on account activity.

🚫 Suspension or removal from the platform for serious violations.

⚖ Legal action, where applicable, for fraudulent or illegal behaviour.

5. Need Help?

📧 Email: [insert contact email]

📞 Phone: [insert contact number]

📍 Address: [insert company address]

We appreciate your cooperation in creating a trusted and successful marketplace. Let’s work together to ensure a great experience for everyone! 🚀