Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to our FAQ section, where we answer the most common questions about using our platform. Whether you’re a customer looking for reliable services or a service provider seeking more job opportunities, we’ve got you covered!

1. General Questions

How does the platform work?

Our platform connects customers with local service providers in various industries. Customers can search for services, post jobs, and hire trusted professionals, while service providers can list their services, respond to job postings, and grow their business.

Is the platform free to use?

✅ For customers: Posting jobs and searching for service providers is free.

✅ For service providers: Signing up and browsing jobs is free, but some premium features may have associated fees.

How do I sign up?

Click on Sign Up, choose whether you’re a Customer or Service Provider, and follow the steps to create your profile.

Can I use the platform on mobile devices?

Yes! Our platform is fully mobile-friendly, so you can access it from any device.

2. For Customers

How do I find a service provider?

           •         Browse categories or use the search bar to find professionals.

           •         Read reviews and check provider profiles.

           •         Contact providers directly or post a job and let them come to you.

How do I post a job?

1️⃣ Click “Post a Job” and describe your needs.

2️⃣ Set your budget and timeline.

3️⃣ Review responses from service providers and hire the best fit.

How do I know a provider is reliable?

Check ratings, reviews, and their profile details. Look for verified providers and ask for references if needed.

What if no one responds to my job post?

Try adding more details or adjusting your budget to attract more providers. You can also browse providers and contact them directly.

What should I do if I have an issue with a provider?

First, try to resolve the issue directly with the provider. If that doesn’t work, you can report the issue to our support team for further assistance.

3. For Service Providers

How do I list my services?

1️⃣ Sign up as a Service Provider.

2️⃣ Complete your profile with a description, pricing, and photos of your work.

3️⃣ Start responding to job listings or wait for customers to contact you.

How do I get more customers?

           •         Keep your profile updated with strong descriptions, reviews, and images.

           •         Respond quickly and professionally to job requests.

           •         Offer competitive pricing and excellent service to build a strong reputation.

How can I improve my profile ranking?

           •         Get positive reviews from customers.

           •         Stay active by regularly updating your profile and responding to jobs.

           •         Use platform features like premium listings (if available).

Can I offer multiple services?

Yes! You can list multiple services under your profile to attract more customers.

What happens if a customer cancels a job?

Cancellations depend on the agreement between you and the customer. We recommend clearly stating your cancellation policies upfront.

4. Payments & Fees

How do payments work?

Payments are agreed upon between the customer and the service provider. We recommend discussing terms clearly before starting a job.

Does the platform take a commission?

Our platform may charge a small fee for successful job bookings or premium listings. Details will always be shown before confirming a job.

Are payments secure?

Yes! We encourage secure transactions and never share payment details with third parties.

Can I get a refund if a job isn’t completed?

Refunds are handled directly between the customer and service provider. If an issue arises, please contact support for assistance.

5. Trust & Safety

How do you ensure safety on the platform?

We verify user profiles, monitor activity, and provide a rating and review system to maintain high standards.

What should I do if I suspect fraudulent activity?

🚨 Report any suspicious behaviour immediately using the in-platform reporting feature or contact support at [insert contact email].

Are service providers vetted?

We encourage providers to verify their credentials, but customers should also check reviews and ask for references before hiring.

6. Contact Support

Still have questions? We’re here to help!

📧 Email: [insert contact email]

📞 Phone: [insert contact number]

📍 Address: [insert company address]

For urgent issues, please visit our Help & Support page.

We’re dedicated to making your experience smooth and hassle-free! 🚀